Terms of Service

1. Agreement and scope

By accessing or using Thug Life: Underworld Empire, you agree to these Terms and the current Game Rules. If you do not agree, do not create or continue using an account. The game is a fictional mafia-themed entertainment experience. Criminal acts described by game mechanics are fictional and do not authorize or encourage real-world illegal conduct.

2. Accounts and eligibility

You must provide information requested by the registration flow accurately enough for the account and security systems to function. You are responsible for safeguarding your credentials and activity performed through your accounts. The current account limit is 3 accounts per known network/browser-security identity unless an Owner authorizes otherwise. You may not sell, transfer, share or use accounts to evade limits or enforcement.

3. Security

You may be asked to verify account ownership before sensitive account-specific assistance is provided. We may restrict sessions or account access when reasonably necessary to investigate compromise, abuse, suspicious login activity or a security incident. Staff will not ask you to reveal your password.

4. Fair play and prohibited conduct

You may not exploit defects, automate gameplay without authorization, forge or replay requests, bypass permissions or cooldowns, abuse alternate accounts, manipulate markets/PvP outcomes, interfere with the service, harvest data improperly or attempt unauthorized access to accounts, administrative systems or infrastructure. The detailed behavioral standards in the Game Rules are incorporated into these Terms.

5. Virtual currency, items and progression

Game cash, bank balances, casino and lottery outcomes, scratch-off tickets, Daily Lottery entries and prize pools, equipment, vehicles, properties, businesses, Gang assets, XP, achievements, titles, reputation and other virtual progress exist only inside the game. They are not bank deposits, securities or guaranteed stores of real-world value, cannot be redeemed for real-world money, and have no cash value outside the game. Game catalogs, prices, formulas, rewards, drop rates, balance and mechanics may be changed to maintain or improve the game.

6. Real-money Shop purchases

The optional Shop may offer digital game content for a displayed price in U.S. dollars. Payments are processed through Stripe. A Shop purchase is a purchase of virtual game content, not a wager, investment, deposit or purchase of a cash-redeemable asset. Casino, lottery and similar game mechanics use virtual game balances only; their outcomes cannot be redeemed for real-world money. The product description and reward package shown for the Shop item at the time the order is created define what that order is intended to deliver.

Digital rewards are delivered only after the server receives and validates payment confirmation from the payment processor. A browser redirect, client-side success screen or pending card authorization by itself does not guarantee fulfillment. Server payment and fulfillment records are authoritative if a client display disagrees.

7. Refunds, reversals and payment disputes

Except where applicable law requires otherwise or Thug Life: Underworld Empire expressly approves an exception, completed purchases of delivered digital content are final. If you are charged more than once, charged for an order you did not authorize, or do not receive the digital content associated with a successful payment, contact Support so the transaction can be investigated.

If a payment is refunded, reversed, charged back or disputed, the associated order may be marked for review and corresponding virtual benefits may be corrected, frozen or reversed when appropriate and technically possible. Payment abuse, knowingly fraudulent payment activity or misuse of the dispute process may result in account restrictions under the Game Rules. Nothing in these Terms limits rights that cannot legally be waived.

8. Payment processing and taxes

Stripe processes payment credentials and may provide payment receipts or other transaction communications. Thug Life: Underworld Empire does not need your full card number or card security code to fulfill an order. The game may retain order identifiers, payment status, amount, currency, payer email when supplied by Stripe, processor transaction identifiers, and refund/dispute history for fulfillment, accounting, fraud prevention and support. Applicable taxes may be calculated or collected when required by the configured payment service.

9. Player-to-player and automated gameplay systems

The game may permit combat, bounties, racing, trading, markets, Gang competition and other interactions that can affect virtual assets or progress. It also includes server-controlled NPC characters, including criminal opponents and noncombatant law-enforcement patrols whose checks can trigger the same Heat, warrant, police-encounter and jail systems used elsewhere in gameplay. NPCs are game automation, not human players, staff members or real-world law-enforcement personnel. Using a supported mechanic does not guarantee a favorable result. Server records determine authoritative transaction and action outcomes when client displays disagree.

10. Player content and communications

You remain responsible for usernames, bios, Gang content, messages, announcements, support submissions and other content you provide. By submitting content for display or operation of the service, you allow the game to store, process and display it as needed to provide, secure and moderate the service. Content that violates the Game Rules may be removed or restricted.

11. Demo Realm

The public Demo Realm is a temporary, isolated preview environment. Demo identities are not registered player accounts, demo progress has no real-world value, and demo cash, XP, items, fights or other progress do not transfer into the live game. Demo visitors may see and interact with other temporary demo visitors and demo NPC encounters, but live players, live markets, live gangs, live messages and the live economy remain separate. Demo sessions may be time-limited, rate-limited, logged for security/analytics, or ended by an Owner.

12. Updates, maintenance and availability

The service may change, add, rebalance or remove features. Maintenance, hosting failures, security work or other events may cause temporary downtime. Although the game is designed around persistent server-side progress, uninterrupted availability and error-free operation are not guaranteed.

13. Enforcement

Owners and authorized Staff/Admins may investigate suspected violations and apply warnings, reversals, restrictions, suspensions or bans according to authority and severity. Illegitimate virtual gains may be removed. Administrative actions may be recorded in internal audit/history systems. Attempts to evade an active restriction may lead to additional action.

14. Third-party services

Features may rely on hosting, email delivery, Stripe payment processing, authentication or other service providers. Their availability may affect corresponding game features. Third-party services operate under their own terms and privacy practices. Links to third-party destinations do not make Thug Life: Underworld Empire responsible for those separate services.

15. No guarantee of specific game state

Because this is an evolving multiplayer game, no particular balance, catalog item, reward amount, rank requirement, territory state, market value or feature is guaranteed to remain unchanged. Legitimate balance changes are not treated as loss of owned real-world property.

16. Changes to these Terms

These Terms may be revised as the service, security model, payment features or other systems change. The current version is published here with an updated date. Continued use after an update means the current version applies to future use.

17. Questions

Logged-in players can use in-game Support Tickets. If you cannot access an account, use the public Support page. Do not include passwords, reset codes, full payment-card numbers or card security codes in a support request.